All of our Rugs are custom-made-to-order and handcrafted to the highest quality standards.
•Each rug is made from luxurious plush velour and features a premium heat dye sublimation print for long lasting color vibrancy.
• Underside is constructed from high quality epoxy for a non-slip grip and extra durability.
• Stain resistant material makes cleaning a breeze – use a damp cloth with mild soapy water to clean (avoid bleach) and let air dry.
• Designed to withstand everyday wear, this rug is kid approved and pet friendly. Perfect for high traffic areas of your home such as living room, dining room, kitchen, and hallways
• Machine woven for maximum durability and minimal shedding
• Easy to clean and maintain, we recommend vacuuming or sweeping regularly; as well as, spot cleaning with a clean cloth. Always test a small area first.
DO YOU SHIP TO MY COUNTRY?
Do not worry about this issue.
We do Worldwide Shipping!
All our clothing is produced on demand. Every item is individually printed, cut, pressed and sewn according to size and takes approximately 7-10 business days to process the order and produce it for you before we send it out to trustworthy express companies (DHL, USPS, FedEx, and national express companies depending on which country to go (Hong Kong Post, Canada Post, Singapore Post…).
HOW DO I ESTIMATE MY DELIVERY DATE?
We also provide two options: Standard shipping and Faster Shipping. The shipping time above is for the Standard shipping package.
Please note that the time of shipping does not consist of time of processing and producing.
All our shipments are provided with a tracking link. Please feel free to follow the tracking link to check your delivery status.
WILL I HAVE TO PAY CUSTOMS FEES IF SHIPPING OUTSIDE THE USA?
Yes (where applicable). We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
WHAT IF MY KID USED MY PHONE TO PLACE ORDER? CAN I CANCEL IT?
Yes, for sure. You have 24 hours to change/cancel your order from the time your checkout is completed. Once the 24-hour period has passed, it's too late for you and our Customer Support team to change/cancel your order. Some mistakes in your life you can't go back to. Therefore, keep your phone away from little boy/girl.
WHAT IS YOUR RETURN/REFUND POLICY?
Due to hygiene reasons and the fact that our products are made-to-order, we normally do not receive return items.
If you receive the wrong/defective item(s) in case it was our fault, we are happy to send you the correct one(s) without any extra fees and you will NOT need to return them to us.
We are committed to providing you with the absolute best products, and are happy to refund or replace your order for any of the following reasons:
- The product is flawed / defective.
- You received the wrong product.
- We sent you the wrong size product.
Please email us at email@example.com with a photo of the product you've received along with detailed shots of the flaws. Our customer service team will review your claim. If your claim is approved, we will provide you with a refund or replacement free of charge.
Since we are a print-on-demand business, we do not stock items. Therefore, we do not accept refund if:
• You change your mind and don't want the items anymore (over 24 hours), or the size you picked yourself is wrong.
• Your order did not arrive due to factors within your control (i.e. you provided the wrong shipping address resulting in delivery failure.)
• Your order did not arrive due to exceptional circumstances outside the control of Customs Pig (i.e. not cleared by customs, delayed by a natural disaster).
• You are not satisfied with the fabric material. We mentioned fabric material clearly in the "Product Description" section. The fabric material clearly in the product description
• Only regular priced items can be refunded, unfortunately sale items cannot be refunded.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
(See more detail about Return & Refund Policy).