Customspig Tops Pullover Sweatshirt Our Lady of Vladimir 3D Apparel 3D Apparel

PRODUCT DETAILS

• Each product is constructed from premium woven polyester that is ultra-soft and incredibly comfortable.
• Rather than wool, fleece fabric is a form of synthetic fabric. This means these warm, soft, and cozy garments are man-made.
• Features a specialty high definition heat-dye application that ensures long-lasting color vibrancy even after machine washing.
• Fabric is durable and resistant to wrinkles, shrinking, and mildew.
• Finished with elasticated cuffs and waist for a stylish fit.
• Each product is custom printed, cut, and sewn just for you when you place your order. There may be small differences in the design on the seams and/or arms due to the custom nature of the production process.

SIZE CHART

Each person has a different body proportion. Therefore, we highly appreciate that you consider sizing carefully before ordering.

SHIPPING TIME

1. Standard Shipping:

US: 9-12 business days

Worldwide: 2-4 weeks

2. Faster Shipping:

US: 5-7 business days

Worldwide: 1-2 weeks

Processing Time:

It takes 9-11 days in regular seasons. However, it might be delayed 2-4 days during peak season, but we will try our best to fulfill your orders as fast as we can.

CUSTOMS FEES

Yes (where applicable). We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.

ORDER CANCELLATION

Yes, for sure. You have 24 hours to change/cancel your order from the time your checkout is completed. However, please note that the cancellation fee will be 5 USD/item for services charges.  Once the 24-hour period has passed, as soon as we processed your order, it's hard to change/cancel your order.

Therefore, please carefully before placing your order.

RETURN/REFUND POLICY

* RETURNS

Due to hygiene reasons and the fact that our products are made-to-order, we normally do not receive return items.

If you receive the wrong/defective item(s) in case it was our fault, we are happy to send you the correct one(s) without any extra fees and you will NOT need to return them to us.

* REFUNDS

We are committed to providing you with the absolute best products, and are happy to refund or replace your order for any of the following reasons:

- The product is flawed/defective.
- You received the wrong product.
- We sent you the wrong size product.

Please email us at customspig@gmail.com with a photo of the product you've received along with detailed shots of the flaws. Our customer service team will review your claim. If your claim is approved, we will provide you with a refund or replacement free of charge.

Since we are a print-on-demand business, we do not stock items. Therefore, we do not accept refunds if:

- You change your mind and don't want the items anymore (over 24 hours), or the size you picked yourself is wrong.

- Your order did not arrive due to factors within your control (i.e. you provided the wrong shipping address resulting in delivery failure.)

Processing Time

It takes 7-10 days in regular seasons (shipping time is not included).

It takes 1 – 3 days to ship your order to our warehouse, put your name and address on it and ship out.

However, it might be delayed 2-4 days during peak season, but we will try our best to fulfill your orders as fast as we can.

Shipping Time (Updated from Jun 20th, 2022)

We have two types of shipping: fast shipping standard shipping

- Fast shipping: It takes 7-11 days to deliver the package (Processing time is not included).

- Standard shipping: It takes 10-15 days to to deliver the package (Processing time is not included).

However, it might be delayed 2-4 days during peak season, but we will try our best to fulfill your orders as fast as we can.

Do you ship worldwide?

Yes. We provide shipping to over 200 countries around the world. However, there are some areas we are unable to ship to. If you happen to be located in one of those places, we will contact you.

What about customs?

We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.

Do you provide tracking information?

Yes, you will receive a confirmation email once your order is shipped out that contains your tracking number. If you don't receive any tracking information within 9 days, please contact us at support@customspig.com

Why does my tracking say no information available at the moment?

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days and there is still no information on your tracking number, feel free to contact us.