Due to hygiene reasons and the fact that our products are made-to-order, we normally do not receive return items.
If you receive the wrong/defective item(s) in case it was our fault, we are happy to send you the correct one(s) without any extra fees and you will NOT need to return them to us.
We are committed to providing you with the absolute best products, and are happy to refund or replace your order for any of the following reasons:
- The product is flawed/defective.
- You received the wrong product.
- We sent you the wrong size product.
Please email us at firstname.lastname@example.org with a photo of the product you've received along with detailed shots of the flaws. Our customer service team will review your claim. If your claim is approved, we will provide you with a refund or replacement free of charge.
Since we are a print-on-demand business, we do not stock items. Therefore, we do not accept refunds if:
- You change your mind and don't want the items anymore (over 24 hours), or the size you picked yourself is wrong.
- Your order did not arrive due to factors within your control (i.e. you provided the wrong shipping address resulting in delivery failure.)
- Your order did not arrive due to exceptional circumstances outside the control of Customs Pig (i.e. not cleared by customs, delayed by a natural disaster).
- You are not satisfied with the fabric material. We mentioned fabric material clearly in the "Product Description" section. The fabric material is clearly in the product description
- Only regular priced items can be refunded, unfortunately, sale items cannot be refunded.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.